At Parakai Honey, we are committed to providing premium quality New Zealand honey. If you encounter any issues with your order, please review our policy below.

Eligibility for Returns & Refunds

Accepted:

• Damaged/Defective Products: Contact us within 7 days of delivery with photos/details for a replacement or full refund.

• Incorrect Items: Notify us within 7 days for a replacement or refund.

Not Accepted:

• Change of mind or accidental purchases (unless unopened and in resalable condition).

• Opened or used honey products (unless faulty).

• Products bought from third-party retailers (contact seller directly).

How to Request a Return

1. Email sales@parakaihoney.co.nz with your order number, product details, and reason for return.

2. For approved returns, we’ll guide you on next steps.

3. Refunds are processed to the original payment method within 5–7 business days.

Shipping

• Customers cover return shipping unless the return is due to our error (e.g., wrong item shipped).

Contact Us for assistance.

Notes:

• No Warranty Needed: Since honey is a natural product (e.g., crystallization is normal), a warranty isn’t necessary unless you later decide to offer guarantees (e.g., freshness periods).

• Legally Compliant: This policy aligns with standard e-commerce practices and the NZ Consumer Guarantees Act (implied coverage for faulty goods).